A member of the Bethesda Customer Support team appeared to confuseRedfallwithFallout 76while replying to a user’s Steam review of the new title. Pressure continues to mount on Bethesda and Arkane Studios asRedfallgarners negative reception from players and critics alike for the game’s poor state at launch.Before the launch ofRedfall, early previews and the lack of a performance mode on Xbox Series X|S caused concern for many players that were once excited about the new title from Arkane Studios. These concerns were well warranted asRedfalllaunched with several technical issues and lackluster features.Frustrated players would review bombRedfallto voice their complaints, and head of Xbox Phil Spencer would go on to publicly share his own disappointment inRedfall’slaunch.Redfallappears to mirror the problemsFallout 76once faced during its own launch, and Bethesda Customer Support may have confused the two games when addressing a user’s review on Steam.RELATED:Phil Spencer Is Disappointed With Redfall’s LaunchTwitch streamer PatStaresAt shared a screenshot on Twitter showing that Bethesda Customer Support confusedRedfallwithFallout 76while responding to a Steam user’s review. In the Steam review, the user Avarize does not recommendRedfallfor its terrible crashes and performance on PC, and a developer made an official response on behalf of the Bethesda Customer Support team. Bethesda is sorry to hear about the technical issues that Avarize encountered while playingRedfall, and the developer shares links that direct the user to pages featuringRedfall’sminimum PC requirementsand a help article for troubleshooting. However, the developer’s response also tells the user to open a support ticket forFallout 76instead ofRedfall.
When opening the link for theFallout 76support ticket, the user is redirected to an official support page forRedfallinstead. If theRedfallplayer is logged into Bethesda.net, a support ticket may be successfully opened. Although Bethesda Customer Support confused the two games, the support link provided by the developer is seemingly working as intended.
Fallout 76suffered from many technical issues, and players may experience similar problems inRedfallrightnow. The response by Bethesda Customer Support caused frustration for some users, while others believe that the mistake is indicative of Bethesda’s current state while attempting to addressRedfallplayers. A few users theorize that the response by the Bethesda Customer Support member may have been copied and pasted from a prior support message regardingFallout 76.
Redfall’slaunch leavesStarfieldfans concernedabout the game’s release this September. The confusion and frustration caused by Bethesda Customer Support’s response doesn’t help to ease concerns either. As a result,Starfieldis a very important game that may help Xbox and Bethesda earn the continued support and trust of Xbox fans later this year.
Redfallis available now for PC and Xbox Series X|S.
